Ashley N.

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Activity overview

Latest activity by Ashley N.
  • Ashley N. created an article,

    How do I contact Loyal if my question isn't answered here?

    Please visit our contact page, where you can reach us via email, chat or phone. Our team is looking forward to assisting you.

  • Ashley N. created an article,

    Can I return my urn? What is your return policy?

    Loyal has a 100-day return or exchange policy. This policy only includes non-engraved items since we are unable to resell engraved items. For more details on how to return or exchange your item, pl...

  • Ashley N. created an article,

    Does Loyal add the ashes to my urn themselves?

    If you would like the Loyal team to add your ashes for you, please contact us when you place your order and we would be happy to do so. There is an additional fee associated with this service and w...

  • Ashley N. created an article,

    Once I receive my ashes how do I transfer them to my urn?

    Ashes from a crematory usually arrive in a plastic bag enclosed in a plastic container. You can easily transfer the plastic bag from the plastic container to most of our urns without removing the a...

  • Ashley N. created an article,

    Some of your urns are noted as “sold out”. Do you have an estimate of when they will be available for order?

    Loyal’s pet urns are handmade and may take a few weeks to arrive at our warehouse. If you would like an estimate for a specific product, please contact us and we’d be happy to give you additional i...

  • Ashley N. created an article,

    How are your pet urns made? Where do the materials come from?

    We make our urns here in the USA as well as in Europe. Our manufacturing facilities prioritize using sustainable and locally-sourced materials and all our products are handcrafted. 

  • Ashley N. created an article,

    How do I order an engraved item?

    If you would like your memorial engraved, please select “Yes” on the product page on the “Would you like your item engraved?” prompt. If you would like to customize an item outside of lettered engr...

  • Ashley N. created an article,

    What do I do if I never received my order?

    If you have not received your order within 10 business days, please contact us.

  • Ashley N. created an article,

    What do I do if I received a defective order?

    If there is something wrong with your order once you receive it, please contact us immediately and we will immediately correct the issue. 

  • Ashley N. created an article,

    How do I make changes to an urn I’ve already ordered?

    If you would like to make a change to an order you have already placed, please contact us as soon as you can. If your urn is engraved, we cannot guarantee that your order can be changed but we will...